Returns

Return Policy

At Vonu, your satisfaction is our top priority. We understand that there might be instances when you need to return a product, and we're here to make the process as smooth as possible. Please read our return policy below.

1. Eligibility for Returns

• Returns are only accepted within 30 days from the date of purchase.
• Customers may be required to submit a photo of their item in good condition prior to the return being approved.
• Refurbished items are final sale and are nonrefundable.

2. Initiating a Return

• To initiate a return, please contact our customer support team at support@vonubaby.com or 317-665-6577.
• Please provide the following information:
  
  • order number
  • item you wish to return
  • reason for the return
    

  Our team will review your request and confirm if the return is approved.

3. Return Process

• You will be responsible for securely packaging the item and returning with the shipping label.
• Return shipping label costs is the responsibility of the customer.
• Customers are responsible for securely packaging the item and purchasing their own return shipping label.
• Once the return is approved, the customer must ship the item back using a carrier of their choice and provide the tracking number to our support team.
• Return shipping costs must be paid by the customer at the time of shipment.
• After the returned item has been received and inspected, Vonu will reimburse the return shipping cost up to $9.95. Any return shipping cost exceeding $9.95 will be the responsibility of the customer.

4. Refunds

• Refunds will be issued to the original payment method once the returned item has been received, inspected, and approved.
• For unopened items, customers will receive a refund for the product price, along with the approved return shipping reimbursement up to $9.95.
• For opened items, the same return process applies. However, a 20% restocking fee will be deducted from the product refund due to the personal-use nature of our products and the processing required for opened returns.
• Shipping charges from the original order are nonrefundable.
  

5. Non-Returnable Items:

• Unfortunately, certain items are not eligible for return due to hygienic reasons or other considerations. These items include:
• Burplee Lounger Covers
• Knee Buddys
• Burp Boosters
• Consumables

6. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us within 5 days of receiving your product. We will arrange for a replacement or refund at no additional cost to you.

7. Processing Time:

• Once we receive your returned item, please allow 2–5 business days for us to inspect the product and process your refund or exchange.

8. International Returns:

• For international returns, please contact our customer support team for further instructions. Please note that return shipping costs and any applicable customs fees are the responsibility of the customer.

If you have any questions or concerns about our return policy, please contact our support team at support@vonubaby.com or 317-665-6577.