Returns
Return Policy
At Vonu, your satisfaction is our top priority. We understand that there may be instances when you need to return a product, and we're here to make the process as smooth as possible. Please read our return policy below.
1. Eligibility for Returns
At Vonu, your satisfaction is our top priority. We understand that there may be instances when you need to return a product, and we're here to make the process as smooth as possible. Please read our return policy below.
1. Eligibility for Returns
- Returns are accepted within 30 days from the date of purchase.
- Customers may be required to submit photos of the item in good condition prior to return approval.
- Our team may request additional information, photos, or documentation to help determine the most appropriate resolution for your concern before authorizing a return.
- Refurbished items are final sale and are non-refundable.
2. Initiating a Return
To initiate a return, please contact our customer support team support@vonubaby.com.
Please provide the following information:
Please provide the following information:
- Order number
- Item you wish to return
- Reason for the return
Our team will review your request and determine the most appropriate resolution. If a return is approved, we will provide further instructions.
3. Return Process
3. Return Process
- Customers are responsible for securely packaging the item for return.
- Customers are responsible for purchasing and paying for their own return shipping label.
- Return shipping costs are the sole responsibility of the customer, including returns made within the 30-Day Money Back Guarantee period.
- Once the return is approved, the customer must ship the item back using a carrier of their choice and provide the tracking number to our support team.
- Returned items must be received and inspected before a refund can be issued.
4. Refunds
- Refunds will be issued to the original payment method once the returned item has been received, inspected, and approved.
- For opened items, a 20% restocking fee will be deducted from the product refund due to the personal-use nature of our products and the processing required for opened returns.
- Original shipping charges are non-refundable.
- Return shipping costs are non-refundable.
Unfortunately, certain items are not eligible for return due to hygienic reasons or other considerations. These items include:
- Burplee Lounger Covers
- Knee Buddys
- Burp Boosters
- Consumables
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 5 days of receiving your product. We may request photos or additional information to evaluate the issue and determine the appropriate resolution. If approved, we will arrange a replacement or refund at no additional cost to you.
7. Processing Time
Once we receive your returned item, please allow 2–5 business days for us to inspect the product and process your refund or exchange.
8. International Returns
For international returns, please contact our customer support team for further instructions. Please note that return shipping costs and any applicable customs fees are the responsibility of the customer.
9. Customer Support & Shipping Hours
If you receive a damaged or defective item, please contact us within 5 days of receiving your product. We may request photos or additional information to evaluate the issue and determine the appropriate resolution. If approved, we will arrange a replacement or refund at no additional cost to you.
7. Processing Time
Once we receive your returned item, please allow 2–5 business days for us to inspect the product and process your refund or exchange.
8. International Returns
For international returns, please contact our customer support team for further instructions. Please note that return shipping costs and any applicable customs fees are the responsibility of the customer.
9. Customer Support & Shipping Hours
- Customer support is available Monday through Friday from 9:00 AM to 5:00 PM.
- Messages received outside of business hours will be responded to on the next business day.
- Orders are processed and shipped on business days only.
- Orders are not processed or shipped on Saturdays, Sundays, or major holidays.
If you have any questions or concerns regarding your order, please contact our customer support team at support@vonubaby.com.